The National Consumer Telecom & Utilities Exchange (NCTUE) is a consumer reporting agency that gathers data including payment and account history from paid TV providers, utilities, and telecommunications services.
When you apply for cell service, paid TV, or other utility services the companies can use the NCTUE report to determine your credit worthiness.
You are entitled to a free annual copy of your report, request a copy of your report and check it for accuracy. If discrepancies are found, you can contact them to request that the errors be corrected. Errors in your report can cause you problems when applying for utility and other services. Reviewing your report also allows you to check for entries that may indicate that your identity has been stolen. If a thief opens accounts in your name, they may be listed on the NCTUE report.
To protect yourself from identity theft and other malicious activity place a security freeze on your NCTUE report. Placing a freeze prevents others from accessing the report.
To request a copy of your NCTUE disclosure report, call 1-866-349-5185.
You can also mail your request to:
NCTUE Disclosure Report
Exchange Service Center – NCTUE
P.O. Box 105161
Atlanta, GA 30348
You can place a security freeze on your report online https://www.exchangeservicecenter.com/Freeze/#/
By phone, 1-866-349-5355, or by mail.
Security Freeze
Exchange Service Center – NCTUE
P.O. Box 105561
Atlanta, GA 30348
If you find inaccurate information in your report you can request an investigation by phone, 1-866-343-2821. Have your current disclosure report available during the call. or by mail,
Disputes & Fraud
Exchange Service Center – NCTUE
P.O. Box 105398
Atlanta, GA 30348
When you make the request by mail include your name, address, Social Security number and date of birth. When you receive your disclosure report you will also receive a research request form. That is the form you fill out to request that they investigate the inaccurate information found in your disclosure report.
Based on the results of the investigation, they will either update the status of the disputed information or delete the item from your disclosure report.
If the disputed information proves to be accurate by the service provider, it will remain on your disclosure report. However, you can add an explanation to your report and then contact the service provider directly to dispute the information.
The Tech Minimalist 